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Complaints

If you need assistance, please get in touch with our team.

Speak to us:  01728 441 441

Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently, and fairly. At all times we are committed to providing you with the highest standard of service. If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact your insurance agent or Glemham Underwriting Limited. If you wish to make a complaint, the contact details vary depending on the policy you have purchased. Full details can be found in the policy documents issued to you and a summary is below.

Please state whether your complaint relates to the service provided by your insurance adviser, the service or policy cover provided by us, or to a claim you are making under your policy.

Please quote your policy and/or claim number, the name of your insurance adviser and/or any claim handling organisation and the names of any individuals with whom you have been dealing.

If, after taking this action, you are still unhappy with the response and your insurance schedule states that your cover is provided by “Underwriters at Lloyd’s”, please contact:

Complaints

Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Kent
ME4 4RN

Tele: +44 (0)20 7327 5693

Fax: +44 (0)20 7327 5225

E-mail: [email protected]

Website: www.lloyds.com/complaints

If the matter is not resolved to your satisfaction you may request assistance from:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tele: +44 (0)30 0123 9123

Email: [email protected]

The Financial Ombudsman Service will become involved if you are an eligible complainant as defined by the rules of the Financial Conduct Authority.